A client paid an invoice through QB, at same time we ran his credit card for the same invoice. An e-transfer was sent to client to return. How do I reconcile his account?

Hello again bookkeeper35,

I want to make sure you get this resolved. This sounds like the same issue you had brought up in your last community post. Even if it's not the same situation, since it's the same sort of issue, I'd like for you to get in touch with our Merchant Services/Payments support team for further assistance with this.

Here's our thread from last time, where I gave more details as to why and how to get in touch: https://quickbooks.intuit.com/learn-support/en-ca/sales-and-invoicing/on-25-10-2019-i-ran-a-client-ccard-to-pay-an-invoice-at-the-same/01/425508

I'm here if you need clarification about any of that. :)