A customer does't want to pay. How do I properly clear the amount so I don't have to keep looking at an outstanding invoice till the end of time.

Hi there, 

Sending out invoices is made so simple in QuickBooks Online. Whether you're sending them directly to your customer, or saving them in the system, you can do this in just a few quick clicks. Sometimes, things change and our invoices are no longer going to be paid by the customer. Don't worry, I'll explain how to void the invoice so you're no longer seeing an outstanding transaction. I'll also outline an alternative option, which is to write off your invoice as Bad Debt. 

Follow these steps to void an invoice:

1. Click the Sales tab on the left menu, then select Invoices. 

2. Locate your invoice in the list. 

3. Click the drop-down menu next to Receive payment. 

4. Select Void. 

This will void your transaction, which will zero out the balance and place it at the bottom of your invoices list. The other option is to write off the invoice as Bad Debt. 

Take a look at this article for more information about what qualifies as Bad Debt, and how to record Bad Debt in QBO: Writing Off Bad Debt in QBO . This may be a better option for you, depending on the advice from your accountant. 

That's all there is to it. If you have any other questions, please reach out to our tech support team. 

Cheers.