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January 14, 2023
Question

A customer paid their invoice using their credit card on QBO but it was not deposited into my bank due to incorrect bank info. How do I have QBO resubmit the funds to me?

  • January 14, 2023
  • 1 reply
  • 0 views
I made an invoice for a customer and they paid it with their credit card using QBO. QBO tried depositing this amount into my bank but I guess I had incorrect banking information and they told me to update it so QBO can deposit the amount. I updated my info but QBO never submitted the funds again. So I have $350 just sitting in limbo and every time I open my "Sales" tab, QBO said that it "needs attention" in order to deposit these funds. I am not sure what to do in order to have QBO process this.

1 reply

January 16, 2023

Hi headoffice1,

 

It's nice to see you in Community.  Welcome!  It's important that you're able to receive customer payments in a timely fashion, so your books are balanced.  QuickBooks Online Payments is a great way to offer your customers the option to pay directly from their invoice.  I'd be happy to steer you in the right direction, so your funds are received as soon as possible!

 

I'm glad to hear that you were able to update the required elements of  your QuickBooks Online Payment account.  To ensure all necessary information is completed accurately, I suggest reviewing your associated email.  If additional steps are required, you'll receive a notification with more details of what needs to be done.

 

Should you require additional assistance, please contact us outside of Community.  Our Customer Care team will have the ability to look further into this from our end and get your funds deposited without further delay!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.
 

If any other questions come to mind, feel free to reach back out.  We're here for you!