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November 4, 2022
Question

A previously paid and deposited invoice that is resent to a client for viewing now shows up on the QB Online iPad app as paid and undeposited. How do I fix this?

  • November 4, 2022
  • 1 reply
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1 reply

Jen_D
November 4, 2022

Let's get this invoice concern corrected, @curt-corrietech-.

 

For this, you'll need to log in to your QuickBooks Online account in a web browser, instead of the iPad app. This way we can check the invoice and its payment and see if changes were made after resending it. If it shows undeposited, it's possible that the payment is still in the Undeposited Funds account.

 

You may click this link to login to your account in the iPad or a computer's browser. Once you're able to enter your login credentials, find the invoice and open it.

 

To check if the payment is applied and deposited correctly to the right bank account, follow the seps below:

 

  1. Find the invoice in Sales > Invoices.
  2. Click the invoice and choose Edit invoice.
  3. Click the payment link below the Payment Status. Click the date of the payment.
  4. Once done, check the Deposit to field. Make sure it doesn't show Undeposited Funds. If it does, switch it to the actual bank where it's supposed to be saved.
  5. Save the changes once done.

 

After the changes, refresh the iPad app and see if it shows deposited.

 

Kindly post an update here or screenshots if you need further assistance. I'll be right here to help you with this invoicing concern or other program questions. All the best!

November 4, 2022

Hello! thanks for the help.

 

I followed the directions and QBO shows it as deposited as well, but in the Undeposited account. ALL of my invoices in fact are in there and I think that's because I just migrated from QB Desktop and I used to put everything into undeposited, then check everything, then deposit them.

 

The issue occurs when I try to re-send an old invoice as I did during testing last night. Please see the attached pictures.

November 4, 2022

My screenshots don't seem to want to attach, but that is what's occurring.