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January 16, 2020
Question

A/R Aging does not agree to the A/R B/S balance (summary is low). Payments may have been applied before the invoice was generated. How can we go back and fix this?

  • January 16, 2020
  • 1 reply
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1 reply

January 16, 2020

Hi there, 

 

Since this your first post in the Community. I'd like to give you a warm welcome. 

 

It's important the A/R Aging agrees with the A/R B/S balance. I'd be happy to steer you in the right direction with this.The difference can be caused by, open Invoices by one of the following:

  • Different settings in the report/s and on the COA.
  • Rebuilt names
  • Damaged links or data
  • Transactions with no Customer:Job name

To get to the bottom of this faster, I recommend contacting our support team for further assistance. Here's a link with the contact details. Feel free to ask questions.