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OhBeeWan1
April 21, 2022
Question

Add contacts in Enterprise 2022 does not work

  • April 21, 2022
  • 1 reply
  • 0 views

We are running Enterprise Desktop 2022 (latest) & Win 10 (up to date) and I cannot add or modify a contact in Customers or Vendors.  When I try to save the contact it simply says "could not save the information" .  Quickbooks techs worked on this problem for 3+ hours yesterday and still cannot solve the problem.  Does anyone know what is going on or have this problem?  I suspended SQL Server and it still will not save a contact.  If I just open an contact and press anything other than "CANCEL" it gives the error message.  We are a 2 user system and the other computer will add the contacts.  My computer is the "server" in that the QB files are stored on my computer. I can sign into QB on the other computer and it works fine.  It appears to be just on my computer.

Any help will be greatly appreciated.  This is really frustrating

1 reply

J
JamesM4
April 21, 2022

Hi there,

 

Thanks for connecting with us here. It's vital you're able to save time while using QuickBooks and I'll be happy to help share more info so you're on the right track with your work.

 

Based on the details you've shared above, I recommend troubleshooting this using the QuickBooks Tool Hub. The QuickBooks Tool Hub is designed to help fix issues and errors in QuickBooks. Check out this article here that shows you how to effectively use the Tool Hub to your advantage. You're more than welcome to reach back to me in case you have questions while going through the article.

 

In case this issue persists, I encourage you to contact our support team so they can take a closer look at your account and assist you further. You can also reach out to our support team by dialing 1-833-317-2226. One of our specialists will be happy to assist you by sharing your screen and help you navigate the program. To find out more about our hours and other contact methods, please follow this link here. Feel free to keep me posted on how you make out, I'll be one message away in case you need anything else.

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