All of my invoices, estimates, customers etc has disappeared from the app. I can still access them on the computer. What has happened?

Hi wardentreeservic,

Welcome to the Community. Accessing your transactions on the app is essential for keeping track of your books. Quickbooks Online is great program that gives you the ability to easily track your invoices and expenses. I'd be glad to help.

I recommand that you refresh the app to ensure it's up to date. You can refer to the following steps to refresh the app.

For iOS

1. Go to Menu ☰ and tap Help & Feedback and then Refresh Data
2. Tap Refresh to confirm.

For Android

1. Tap More Options from the Menu ☰
2. Select Settings and then Refresh Data
3. Click YES to confirm.

In addition, I encourage you to uninstall and reinstall the app. Once you have reinstalled the app and signed in, you can check if you have access to your transactions.

If the steps provided above don't work, I recommend that you contact our customer support team as they can have a closer look at how to resolve this. Here are some options available to reach out to our team.

• Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram. Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET

Let me know if you have questions, I'll be happy to help.