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January 13, 2020
Question

An invoice is showing partial payment but there is no partial payment. How do I remove the information from my invoice.

  • January 13, 2020
  • 1 reply
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1 reply

January 13, 2020

Hi there, 

 

You've come to the right place for help. In order to remove the information on the invoice, you'll have to mark the invoice as unpaid. I'll be happy to show you how. 

 

To do this, 

  1. Click Sales from the left menu.
  2. Choose Invoices, and click View/Edit to open the invoice transaction.
  3. Under Payment Status, click the 1 payment link and click on the Date hyperlink.
  4. Click the More tab and choose Delete.
  5. Click Yes to confirm.

Give this a try and let me know how you make out. If you need further assistance, don't hesitate to reach out to our support team using this link.