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debkumka
September 27, 2024
Question

An over payment on source deductions was made and I need to resolve this before the next payment is use Oct 15/24.

  • September 27, 2024
  • 1 reply
  • 0 views
There was a duplicate paycheque created in August which was not deleted until after the source deduction remittance was made in September.  There is now an over payment that needs to be resolved in QBO before Spetember's remittance is due.  

1 reply

A
Amanda-B
September 27, 2024

Hello, debkumka.

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

I feel you'd benefit more by contacting our support team outside of the Community. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following steps:

 

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

 

If you have any other questions, feel free to reach out here.

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