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J
jenwende
April 23, 2024
Question

Anyone else have clients with issues using the online Payments today?

  • April 23, 2024
  • 1 reply
  • 0 views
They just kept getting ERROR, payment not accepted. But they've paid me this way numerous times before, and their credit card is the same one and still valid. Did anyone else notice errors today? A glitch in the system?

1 reply

T
Trish_T
April 23, 2024

Hello jenwende,

 

Welcome to Community! QuickBooks Online Payments is an exceptional way to provide your customers with the 'pay now' option on the invoice they receive.  It's essential that your funds are received seamlessly.  I would be happy to provide more insight here!

 

When QuickBooks processes customer payments, the funds are deposited into the bank account you chose.  However, there may be times when the deposit fails, due to underlying circumstances.  When a payment has been rejected, you'll receive an email notification with the specific code, along with a description and the steps that need to be taken.

 

Should you require additional assistance, please don't hesitate to contact us outside of Community. It would be our pleasure to work with you directly and ensure your funds are received, and your books are balanced, without delay!

 

Feel free to reach back out with any other questions. We would be glad to assist!

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