Being double charged for past few months. Switched from Desktop to Online. Please advise by email to xxxxxxxxxxxxxxxxxx@xxxxxxx.xxx

Hello useraccounting_georg,

Welcome to the Community! It seems like you're a longtime member of the QuickBooks family, and I'm happy to see that you are continuing to stick with us for your accounting needs. I don't want you to be double billed going forward and can point you in the right direction to resolve this. 

One thing to note is that QuickBooks Desktop and QuickBooks Online are separate subscriptions, so when you switched over to QuickBooks Online, a new subscription was created. It sounds like the QuickBooks Desktop subscription could still be active, which would explain why you're receiving two charges. The QuickBooks Desktop team outside of the Community can check on this for you. The team member can collect your information to securely review the account and help you cancel if the subscription is still active. Community is a public forum, and it's crucial to QuickBooks that our customer's account information is secure, which is why your email address has been blanked out in your question. You can reach QuickBooks Desktop support at 1-877-772-9158 or by starting a chat here. 

If you're certain that the QuickBooks Desktop subscription is already cancelled, then I recommend contacting QuickBooks Online support so that they can look into where the extra charge is coming from. Here are your options for contacting QuickBooks Online support:

Phone: Call 1-855-253-1536 from Monday to Friday from 9 a.m. to 8 p.m. EST.
Schedule a Callback or Chat: Click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
Social Media: Facebook, Twitter, and Instagram.

Have a great day!