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emma_mclaren
March 19, 2024
Question

Can I change the template of the receipt and email when customers make a payment on their invoice? The wording and layout is unclear and confusing to customers

  • March 19, 2024
  • 1 reply
  • 0 views
Not referring to sales receipt. This is specifically for when customer pays off their invoice. Also, do not want to have to edit email every single time customers makes a payment.

1 reply

J
JamesM4
March 19, 2024

Hi there, 

 

Welcome to the Community. QuickBooks is a powerful program that's designed to help make your accounting easier. I'll be glad to share info and steer you in the right direction.

 

The feature you've described isn't available. I recommend to continue manually editing the email when sending it to your customers. That said, I see the benefit of being able to customize/change the template of the receipt and I encourage you to send feedback about this to our engineers. You can send feedback by clicking the Gear icon and look for Feedback. 

 

In the meantime, feel free to ask other questions. I'm here to help. 

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