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userdavid13
December 3, 2023
Question

Can I restore my QB-viewed invoices so they have the sending history and opened dates listed?

  • December 3, 2023
  • 1 reply
  • 0 views
My QB-viewed invoices no longer have the sending history and opened dates, usually provided in a list with lots of overkill. How do I get this back?

1 reply

A
Amanda-B
December 4, 2023

Hey there, userdavid13.

 

I appreciate you reaching out to us here. I'd be happy to help you out!

 

QuickBooks Online offers you the option to view the status of an invoice by heading to the "Sales" tab and selecting "Invoice" then click on the invoice in question. You should be able to see if it has been opened. viewed, paid, or deposited. 

 

If you're unable to view the status of the invoice, It may be browsing data on your system that is preventing the software from doing what it is supposed to do. I recommend clearing your cache and cookies, switching to another browser, or trying a private browser by clicking on CTRL+SHIFT+N. This usually resolves browsing data issues.

 

If you're still unable to view the status of an invoice after trying the steps provided, I encourage you to reach out to the support team outside of the Community so they can investigate further into why this may be happening. You can reach them by following one of these methods:

 

Schedule a Callback: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback

 

Feel free to reach back out if you have any other questions.

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userdavid13Author
December 10, 2023

Hello Amanda,

Thanks for attempting to solve this. Using Incognito doesn't help, and using another browser doesn't help. Clearing cache doesn't help. I tried following the methods outlined above to get in touch, but no luck following those instructions through the 'Help?' button. Can you give me a callback, please?

Dave Patterson - 416-884-7085 

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JamesM4
December 11, 2023

Hello Dave. I'd like to make sure you get the help you need so you can get the resolution you need. From here, I recommend getting in touch with our support team. You can get in touch by dialing 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST. In the meantime, feel free to ask other questions, I'm here to steer you in the right direction.

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