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sidorjack
February 13, 2020
Question

Can't upload expense receipts through mobile app on iPhone as of this morning!!!

  • February 13, 2020
  • 1 reply
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1 reply

AddieC
AddieC
February 13, 2020

Hi there, 

 

I know how important it is to be able to upload expense receipts in the mobile app for QuickBooks Online. The Receipts feature helps save you time by automatically scanning the information on the receipt and generating an expense for you. I want to make sure this feature is working as intended so you can get your work done. 

 

If you're noticing that your expense receipts aren't uploading successfully, try uninstalling and reinstalling the app. Doing so will ensure you've got the latest version of the QBO app, and it should help resolve any bugs that may have built up in the app's cache. 

 

If you're still experiencing this issue, try clearing the app data. There are two places to clear app data and remove cached data based on the type of phone you have. 

 

For Android:

From More Options ⋮, select Settings, then select Refresh Data, and then choose Yes.


For iOS:

From the Menu ☰, select Help & Feedback, select Refresh Data, and then select Refresh.
 

If the issue persists, please reach out to our tech support team so we can take a closer look at what may be happening. 

Have a nice day.

S
sidorjackAuthor
February 13, 2020

Thant future is now completely changed and doesn't allow me to upload receipts through the app...

AddieC
AddieC
February 13, 2020

Thanks for reaching back out, sidorjack. In that case, I'd recommend reaching out to our tech support team. I'm not aware of any changes or issues with the Receipts feature since the newest update for the mobile app. I want to make sure this is thoroughly investigated for you, and it's important for our team to look into your specific account. 

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