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M
mws-ruby-gmail-c
July 3, 2023
Question

Can you create an adjustment to zero out an invoice that was partially paid where it is not owed?

  • July 3, 2023
  • 1 reply
  • 0 views
I have an invoice where the customer paid my employee directly and now there is that amount outstanding which is not owed by the customer.

1 reply

A
Alex M
July 4, 2023

Hi there mws-ruby-gmail-c,

 

 It's important that all your transactions are correctly entered for your books to be well balanced. QuickBooks Online is a great tool able to help you keep track of sales and expenses so you know the profit of your business. I can point you in the right direction to enter this payment.

 

If this a payment that was accepted by one of your employees, then deposited, then what you could do is create a payment that's going to undeposited funds, then you can create a deposit once it's deposited in your company's bank account. You can follow the steps in this article outlining the process.

 

If you have any other questions, feel free to reach out here.

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