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S
shtipovana-gmail
July 16, 2024
Question

Can you fix the issue with my snap receipt?

  • July 16, 2024
  • 1 reply
  • 0 views
Receipt snap function stopped working. When I tried to create expense it’s showing that “Create expense
Validation failed: Were sorry, QuickBooks encountered an error while calculating tax. Try reselecting the tax rate or reentering the product/service item and saving the form again.”

1 reply

J
JamesM4
July 16, 2024

Hi there,

 

Thanks for reaching out to us here. QuickBooks is designed to be an easy-to-navigate program. It's important you're able to experience this benefit without running into issues. Rest assured, I'll be happy to help so you're on the right track. 

 

In order to troubleshoot this issue, I recommend uninstalling and reinstalling the app. This is a good way to troubleshoot bugs that affect the app. By reinstalling it, this ensures you're on the latest version of the mobile app. You can visit these links to reinstall the QBO mobile app:

 

Give this a try and feel free to keep me posted on how you make out. I'll be on standby.

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