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April 8, 2022
Question

Can you guys help me out ? im using quickbooks online. on my screen all my invoices are marked paid and they are not all paid.

  • April 8, 2022
  • 1 reply
  • 0 views
also when i send a new invoice ,it is marked paid on my customer that is receiving it.

1 reply

April 8, 2022

Hi debbiescleanings,

 

Welcome to Community!  It's important that your QuickBooks Online account is recording customer payments accurately to ensure your books are aligned.  I'll be happy to point you in the right direction so you can get ahead with your work!

 

Due to the unexpected behavior you're experiencing, I suggest contacting us using one of the methods below.  This will allow us to gather additional information in a secure setting, so we can take a deeper look into this from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Feel free to reach back out with other questions.  We'd be glad to help!