Can you help with invoices? Have one customer that has paid a small invoice and it shows paid but it keeps recurring as unpaid in statements. Can you help?

Hello infopmts,

It's nice to see you in Community.  Welcome!  Having unpaid invoices continue to appear on your customer statements can be of special interest.  There are a few probable causes for QuickBooks Online, to include such transactions on the statements.  I would be happy to provide some insight here!

Typically, this would indicate a duplicate transaction in your books.  I suggest reviewing the invoice history, to see if this is a duplicate entry that can be deleted.  You can also check for the duplication in the bank registry, by selecting Account history from the action column.  Another possible cause would be an existing credit memo, that has not been applied to an invoice.

As your time is valuable, I feel the best course of action is to contact our Customer Care team at 1-855-253-1536 from Monday to Friday between the hours of 9 AM and 8 PM EST.  With your consent, they can navigate through the processes with you, to locate the transaction of concern, and ensure you're back to business as soon as possible!

If you have any other questions, feel free to reach back out.  We would be glad to help!