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July 1, 2022
Question

Cant save invoice that is open help

  • July 1, 2022
  • 1 reply
  • 0 views
error ; JSON.parse: unexpected character at line 1 column 1 of the JSON data

1 reply

July 4, 2022

Hi info1825,

 

Welcome to Community!  It's important that you're able to save your work without delay.  I'd be happy to provide more information so you're back to business as soon as possible!

 

The error message you're getting is in relation to the tax being entered on the invoice.  To resolve the error, leave the tax blank when you've selected NO VAT in the “amounts are Exclusive/Inclusive/NO-VAT” box. This applies it across every item on the invoice.  In addition, I recommend taking a look to ensure you're tax is set up correctly.  

 

If you require additional assistance, please don't hesitate to contact us so we can work with you directly and ensure you're able to accomplish your QuickBooks goals!

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Please feel free to reach back out if you have other questions.  We'd be glad to assist!