Skip to main content
T
toronto1
November 10, 2021
Question

Change status of invoice from disputed to paid

  • November 10, 2021
  • 1 reply
  • 0 views
I keep getting a notice on an invoice that it needs attention because it is disputed. But it's not and we actually have been paid for it. How do I change the status of the invoice?

1 reply

T
Trish_T
November 10, 2021

Hi toronto1,

 

Keeping your books accurate is a daily task and I can understand the need to clean up transactions when these types of messages interfere with your day.  Based on the information you've provided it seems to be in relation to QuickBooks Payments. I'd be happy to steer you in the right direction!

 

Here's how to clear the deposit error:

 

1. Open the Invoice

2. In the top right corner, click on the blue Payment link

3. Click on the Date to open it

4. If the payment's attached to a deposit, it'll show a blue line at the top, under the customer name indicating how much was deposited with a blue date.

   -click blue Deposit link to open the deposit

   -if the payment is the only thing in the bank deposit, go to More > Delete at the bottom.  If multiple payments are listed, just uncheck the payment you're trying to delete and save it

5. Go back to the payment

6. From More at the bottom of the page, select Delete

7. Recreate the payment but don't select the 'process credit card' option box (this will charge the card again)

 

Note:  QuickBooks Online will record a deposit error when the first deposit fails and then go back in and deposit the funds when the error from the bank is corrected.

 

If you have any other questions, please feel free to reach back out.  We're here to help!

Terms & ConditionsAccessibility statement