Client cannot pay invoice with a credit card. She is located in Chile and keeps getting this message: error you can try again or come back later and try connecting then

Hi @lucas7,

Having the ability for your customers to pay their invoices by credit card online is a great feature that can help make things easy for both you and them.

There's a few things we can check to make sure your account is set up to accept payments:

1. Open one of the invoices to make sure Cards is checked under Online payment (you should see the logos for VISA, MasterCard, Discover, and Apple Pay).
2. Exit the invoice.
3. Click on the Gear icon and select Accounts and Settings.
4. Head to the Payments tab, and make sure the bank account is set up. 

We can easily test this set up by opening one of the invoice:

1. Head to Sales and select Invoices.
2. Click the dropdown arrow for one of the invoices, and then select Share invoice link.
3. Copy and paste this link into a different browser window to see the customer-facing experience.

If you're confident everything is set up correctly, please choose from the following methods to reach out to our Merchant Services department. They'll be able to take a look into your account and determine your next steps. 

Phone and Chat: Click Contact Us to learn how to reach phone and chat support.

Schedule a Callback: click (?)Help in the upper right > click Contact Us > explain your situation > click Let's Talk > choose Get a callback (Note: Callback hours are the same as regular phone hours.)

Social Media: Facebook, Twitter, and Instagram from Monday to Friday between 9 a.m. and 8 p.m. ET

Don't be afraid to reach out! I want to make sure this gets sorted.

@lucas7 

You need a 3rd party app to accept international credit card payments and integrate it with your QBO.

@carolineambrozio 

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