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discoveryhometours
July 7, 2021
Question

Client not receiving invoices

  • July 7, 2021
  • 1 reply
  • 0 views

I have had this problem for a while now, but it is getting worse. My clients are not getting their invoices I send them. I try to send them to 2 of my personal emails then forward it on and I am now not even receiving them. Any thoughts or input on what to do?

1 reply

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Nick K
July 7, 2021

Hi discoveryhometours.

 

Sending your clients their invoices over email is a great way to save time and effort. I'd be happy to help you go over this. 

 

When sending emails to your clients it's best to make sure that your firewall or anti virus isn't blocking QuickBooks from sending these emails out. Another reason could be due to your browser health. To make sure your browser is working properly you'll need to clear your cache and cookies and try opening QuickBooks in a private browser such as Google Chromes incognito mode. Another option to see where the issue might be is to try sending the emails out using a different email address. You can change the email using the following steps.

 

  1. Go to the Gear icon at the top, then select Accounts and Settings.
  2. Choose Company on the left panel.
  3. Click on the Pencil icon for Contact info.
  4. In the Company email section, enter the updated email address.
  5. Click on Save and Done.

If you still run into issues sending emails out to your clients I suggest reaching out to our support team by the following options.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

Have a great day!

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