Skip to main content
G
GreenPeaceHempire
October 22, 2020
Question

COGS Stopped Tracking

  • October 22, 2020
  • 1 reply
  • 0 views

I have a retail store and at the end of the day my POS system exports my day's sales to QBO. Along with the invoice it generated, I would get a journal entry that credited my inventory asset account and debited my cost of goods sold account. But it stopped working several months ago and I'm not sure why. I had chatted in to QB on the day that it stopped for something, but I can't remember what specifically (I've had a lot of issues), so I'm sure some manual setting was changed but no one can figure out what. My 'Products' were always set to Non-Inventory and it worked fine. My POS guy had me change them to 'Inventory' yesterday, but it still isn't working. Any insights from anyone would be greatly appreciated.

1 reply

J
JamesM
October 22, 2020

Hi GreenPeaceHempire,

 

It's vital you're able to record your daily sales with ease. QuickBooks is designed to bring simplicity to the way you do your work and I'll be glad to steer you in the right direction in order to get this looked at. 

 

Based on what you've described, it's essential to have a visual representation of what you're experiencing. I recommend you to contact our support team directly so you can get help with this. The benefit of contacting our support is that one of our specialists will be able to take a closer look at your account and get the bottom of this ASAP. Here are our contact details: 

 

  • Schedule a Callback or Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.
  • Social Media: Facebook, Twitter, and Instagram.

In the meantime, I encourage you to check out this helpful article with more info on how to: 

Record your total daily sales. Let me know if this info helps. Otherwise, feel free to reach back to me in the comments below. 

G
GreenPeaceHempireAuthor
October 22, 2020

Thank you for your reply. Is there an article you could point me to for QBO integration with POS systems? My POS guys have set it up so my daily sales get imported into QBO as an 'Invoice' into A/R instead of cash receipts and then QB is applying the payments/deposits automatically to A/R. But things don't seem to be matching up and this seems to be causing a lot of issues. I've had so many people 'helping' - everyone with different ideas - that it's a total mess. I just discovered that my 'Payments/Deposits' are going into Uncategorized Income instead of A/R. I'm now trying to figure out how to change it back. 

Terms & ConditionsAccessibility statement