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M
mayana
January 15, 2023
Question

Created Invoice to begin with a custom number, Recurring invoice didn't follow number order

  • January 15, 2023
  • 1 reply
  • 0 views

Hi-

 

I created my first Invoice to begin at 1361 (where my old program left off). Once it was sent I created a "Recurring" Invoice hoping it would follow in sequential order (1362) but it began at 1001. How can get all invoices "Created" or "Recurring" to follow in sequential order with each other beginning at my original custom number?

 

Thank you

Mayana- 

1 reply

J
JamesM4
January 16, 2023

Hi mayana,

 

Welcome to the QuickBooks Community. It's great to learn you're taking advantage of the Recurring Invoice feature offered in the program. It's important you're able to work with the correct sequence and I'll be glad to share more info. 

 

Once you start using custom transactions numbers, the program is designed to follow the sequence such as 1361 going up sequentially. Since you're experiencing unexpected behavior in the program, I recommend troubleshooting this by clearing cache and cookies on your browser. Here's an article that shows you how to do that: How to clear cache and cookies. If this doesn't work, I suggest using a private/incognito window to see if that works instead. Try this out and let me know what happens. In case this issue persists, I encourage you to contact our support team so they can assist you further with this. Here are our contact details: 

  • Schedule a Callback or start a Chat: click (?) in the upper right in QuickBooks Online > enter "Contact support" > choose Contact Us > provide a brief summary > select Let's Talk > choose Get a callback or Start a Chat.
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  • Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

I'll be one message away in case you need further assistance.

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