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Thai
Thai
June 1, 2021
Question

Credit Card Declined (1 of 2)

  • June 1, 2021
  • 2 replies
  • 0 views

My client has a credit card that he uses for multiple businesses. I manage 2 of those businesses. 

 

I manually entered in the credit card and charged to an invoice for his first business and it was processed fine. 

 

I manually entered in the same credit card and charged to a 2nd invoice for his 2nd business and it's declined. 

 

I get the message that there is something wrong with the customer's credit card (but it worked the first time). Is there something I missed? Is there a delay I must wait before charging again? Both invoices are the same amount, so maybe their credit card company thinks it's a double charge?

 

Thanks.

 

2 replies

N
Nick K
June 1, 2021

Hi Thai,

 

Thank you for taking the time to reach out and get this resolved so we can get you back to business. Being able to make payments on invoices is a key part of QuickBooks Online. I'd be happy to point you in the right direction with this. 

 

One of the great features of QuickBooks Online is how it allows you to make payments directly through the payments add on. When a credit card works at first but the next payment is declined I recommend reaching out to the bank as the reason for the decline is through them. As soon as your client speaks to them they should allow the payments through and remove the flags or blocks.

 

Should you continue to have issues making payments after speaking to the bank I suggest reaching out to our payments department to make sure there is nothing wrong on the account end. You can get in touch with them using the following methods.

 

Schedule a Callback or start a Chat: click (?)Help in the upper right in QuickBooks Online > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.

Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET

 

Have a great day!

R
roberts20
June 1, 2021

Hi Thai

May be there is some bank issue, i suggest you to check this QuickBooks Error 103.

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