Credit card issues

Hi cris-selada,

It's important you're on the same page with your customer so you can maintain a great relationship. I'm here to steer you in the right direction with this. QuickBooks Online offers tools and resources which allow you to complete your work faster so you can enjoy the things that are important to you. 

In order to get to the bottom of this, I'd need to take a closer look at your account. Since this is a public platform, I highly recommend contacting our support team for direct support. Here are the contact details: 

• Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
• Social Media: Facebook, Twitter, and Instagram.

One of our trained specialists will be happy to assist and get you back on track ASAP. In case you have other questions, don't hesitate to ask. I'm here to help you achieve your QuickBooks goals.