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LastMountain
December 27, 2023
Question

Customer opening balance creating opening balance equity

  • December 27, 2023
  • 1 reply
  • 0 views

I just started quickbooks. I am using quickbooks desktop accountant version. When I added a customer opening balance it is sending the credit side to uncategorized income rather offsetting it to opening balance equity. In result, it is creating opening balance equity balance because of non-balanced trail balance. I am trying to go to invoice and journal entry but I am finding no option to select the account it should go to. Please help urgently!

1 reply

H
Henock K
December 28, 2023

Hi LastMountain,

 

Welcome to the community. It's essential to correctly record your transactions to keep your books up to date. QuickBooks Desktop is a great program that gives you the ability to easily track your sales and expenses. I'd be glad to help.

Based on what you've described, I feel you'd benefit more from contacting our support team outside of the community. They'll be able to point you in the right direction to ensure that your books are up to date. You can review this article to reach out to our support team.

 

Let me know if you have questions, I'll be happy to help.

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