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Shannon83
September 1, 2022
Solved

Customer Overpayment

  • September 1, 2022
  • 1 reply
  • 0 views

Good morning,

A customer paid two invoices twice. The invoices were submitted to the customer and paid by them twice in the month of May. After going back and forth for months, they would just like the amounts refunded. I entered the payments in May. Just as a payment against no invoice (receive payment screen) and it's been sitting there as a credit. Now I have issued a cheque to them, but I can't figure out how to put the two transactions together. On the Open Invoices report, both the payment (May 2022) and the cheque (Aug 2022) are both there, netting 0, but I would like to figure out how to apply one to the other.

One of the payments was negated by the cheque, but the other is still sitting there in open invoices $XX payment and $XX cheque, equaling 0. Should I have issued two separate cheques? Is there a way to fix this without changing a previously sent cheque? They already have it and have cashed it. 

Any clarification required, please let me know. 

 

Best answer by Trish_T

Hi Shannon83,

 

Thanks for reaching out to us here.  QuickBooks is a powerful program with the features you need to record your transactions with confidence.  I'd be happy to assist!

 

Refunding your customers can handled by applying it to an invoice, retaining it as a credit or providing a refund.  First you'll need to create a credit memo.  Here's how;

 

1. Select Customers from the menu and then Create Credit Memos/Refunds

2. Choose your customer from the Customer; Job ▼ dropdown menu

3. Enter the items the credit is for and hen hit Save & Close

 

Follow these steps to give a refund;

 

1. Go to the Customers menu and then Receive Payments

2. Choose the Customer using the ▼ dropdown menu in the Received from field

3. Click on the Discounts and Credits icon

4. Select the cheque you created in the Available Credits section and then hit Done

5. If you see a prompt to Confirm, hit Yes so the amount is automatically applied to the invoice

6. Hit Save and Close

Here's a helpful guide for your reference.

 

If you require additional assistance, please don't hesitate to contact us.  Your time is valuable and we'd love to help!

1 reply

T
Trish_TAnswer
September 1, 2022

Hi Shannon83,

 

Thanks for reaching out to us here.  QuickBooks is a powerful program with the features you need to record your transactions with confidence.  I'd be happy to assist!

 

Refunding your customers can handled by applying it to an invoice, retaining it as a credit or providing a refund.  First you'll need to create a credit memo.  Here's how;

 

1. Select Customers from the menu and then Create Credit Memos/Refunds

2. Choose your customer from the Customer; Job ▼ dropdown menu

3. Enter the items the credit is for and hen hit Save & Close

 

Follow these steps to give a refund;

 

1. Go to the Customers menu and then Receive Payments

2. Choose the Customer using the ▼ dropdown menu in the Received from field

3. Click on the Discounts and Credits icon

4. Select the cheque you created in the Available Credits section and then hit Done

5. If you see a prompt to Confirm, hit Yes so the amount is automatically applied to the invoice

6. Hit Save and Close

Here's a helpful guide for your reference.

 

If you require additional assistance, please don't hesitate to contact us.  Your time is valuable and we'd love to help!

    S
    Shannon83Author
    September 1, 2022

    THANK YOU!!! I knew there was something somewhere but I got myself all confused. This was perfect. 

     

    Thanks again!!!

    T
    Trish_T
    September 1, 2022

    Hi Shannon83,

     

    It's great to hear that you were able to successfully accomplish your QuickBooks goal and get back to what you love!  You're very welcome!

     

    All the best!

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