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desigSL
July 12, 2022
Question

Customer Paid a Voided Invoice

  • July 12, 2022
  • 1 reply
  • 0 views

Looking for some help here, as none of the other topics quite fit my situation.

 

I issued an invoice back in March, but subsequently voided it, so there are no issues there. My customer accidentally paid the voided invoice in June. This mistaken payment was deposited to the bank, but then the customer issued a stop payment and the payment was reversed. I was charged a nominal fee for the stop payment as well. I've already entered the stop payment fee, so just need to clear the deposit and reversal.

 

How would I enter this into the books to clear the bank feed? I haven't been able to figure it out.

Here is what it looks like on the bank register: 

1 reply

T
Trish_T
July 12, 2022

Hi desigSL,

 

Thanks for reaching out here.  It's important that you're able to record your transactions and keep your accounts aligned.  I'd be happy to point you in the right direction so you can accomplish your QuickBooks goals!

 

In cases like this, the payment would need to be deleted from the invoice prior to voiding it.  Based on the information you've provided, I feel you'd benefit from contacting us outside of Community so we can work with you directly and ensure you're back to business as soon as possible. 

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If there's anything else we can assist you with, please don't hesitate to reach back out.  We'd be glad to assist!

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