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T
trufflepos
March 22, 2022
Question

Customer's Payment mistakenly recorded twice.

  • March 22, 2022
  • 1 reply
  • 0 views

We provide services to a restaurant franchise. I made a mistake when recording payments from two of their stores.

One of the bookkeepers accidentally recorded cheque#1234 under store A and store B. Normally I would void the duplicate entry and contact the client explaining the error, but the books are closed for that period (FY21), and password-protected.

What steps should I take to clear out this duplicate cheque and generate a new invoice?

Thank you,

1 reply

T
Trish_T
March 24, 2022

Hi trufflepos,

 

Welcome to Community!  QuickBooks Online is a dynamic product with the features you need to complete your daily tasks with confidence.  It's essential that you're able to remove duplicate entries in situations like this, and keep your accounts accurate.  I'd be happy to provide more insight so you're on the right track with your work!

 

Once the books have been closed, you won't be able to make any changes to transactions.  In this case, it would be best to reach out to your accountant for their expertise and the best course of action.  They'll have the ability to delete the duplicate entry and ensure it doesn't have a negative impact on other areas of your books.  If you don't have an accountant we can help you locate a ProAdvisor in your local area.

 

Please don't hesitate to reach back out if you have other questions.  We'd be glad to assist!

 

 

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