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emilyxu0708-gmai
July 12, 2022
Question

Detailed line items aren't showing on the invoice

  • July 12, 2022
  • 2 replies
  • 0 views
I just opened a new account with QB online. It's the plus version. I have problem printing a detailed invoice.
For example, I have 10 different products on one invoice, when I select print the invoice, it will only print 2 lines on the invoice. It just randomly combines the items together even though they are different products.  
I have been waiting QB Online to solve the problems for me for more than 2 weeks and I have done many follow ups in this 2 weeks. I was told that the Engineering department is working on this issue but when I ask when this will be done. They told me no time frame will be provided.
This is be my last resource. I will have to give up my new account if I still can't get any help from here.

2 replies

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Trish_T
July 12, 2022

Hi emilyxu0708-gmai,

 

Welcome to Community!  It's important that you're able to successfully create and print your detailed invoice.  I'd be happy to point you in the right direction so you can get back to business as soon as possible.

 

Initially, if you're using a customized form, I recommend trying another invoice template, such as the standard template to see if you get the same result.  If the issue persists, the best course of action is to contact our Customer Care team so they can work with you directly and review the unexpected behavior in real time.  This will help establish the need for further investigation from our end.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
Social Media: Facebook, Twitter, and Instagram.
Support hours are from Monday to Friday between 9 a.m. and 8 p.m. ET.

 

If you have any other questions, please feel free to reach back out.  We'd be glad to assist!

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emilyxu0708-gmaiAuthor
July 12, 2022

For the invoice template, I was just using the standard template which was provided by the plus version. It just isn’t working out.

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Amanda-B
July 12, 2022

Hey emilyxu0708-gmai,

 

Thanks for reaching back out to us here. Getting the support you need is important to us. I would like to take a look into your account to see if I can see if there are any new updates on the issue you are having. for security reasons, In order to take a look into your account , could you send us a DM? This way any information you give us will be in private. I'm looking forward to hearing from you!

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emilyxu0708-gmaiAuthor
July 12, 2022

As mentioned earlier, I have tried contacting the customer care team many times and worked with many agents. They just couldn’t solve it. They told me they have passed the case to the Engineering department to fix the issue. It’s has been two weeks since I contacted the customer care team. Nothing has been fixed. Can you please help? Thanks 

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