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mariannegotz
August 15, 2022
Question

Do others have prob with invoice form not filling in the product description line properly? Almost once a day this happens and I have to create invoice via "customer" tab

  • August 15, 2022
  • 1 reply
  • 0 views
This problem has been going on for 2 months and I can not fix it by refreshing the invoice page. I will enter the product but the description/ amount/ etc do not fill in as usual. If I want to save the invoice, a prompt comes up to enter a product because the product I selected actually got cleared during the attempt to save.
This happens randomly (other times, creating an invoice with the same product will work just fine). I have figured out to go to the individual customer and click invoice there. Usually the page will need to be refreshed first and then it works. It's annoying as these are a lot of extra steps to take while the customer is waiting.

1 reply

T
Trish_T
August 15, 2022

Hi mariannegotz,

 

Thanks for reaching out here.  Welcome!  It's important that you're able to create and send your Business forms with confidence in QuickBooks Online.  I'd be happy to assist!

 

Based on the description you've provided, I suggest clearing cache on your browser if you haven't done so already.  In addition, I recommend contacting us outside of Community so we can work with you directly to better assess the situation.  This will also enable us to gather additional information so we can report the unexpected behavior to our Development Team for further review and investigation.

 

Schedule a Callback or start a Chat: click (?) Help in the upper right in QuickBooks Online > enter "Contact support" > hit Contact Us > provide a brief summary of your situation > hit Let's Talk > choose Get a callback or Start a Chat.
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