Emailed invoice. Bounced back unbeknownst to me. Received payment. Entered - Invoice 31126,#1127. Clients requesting original invoice. How can I do this?

Hi there, 

Your invoices hold essential information that's necessary for keeping your books in order. It's vital you're about to send invoices without having any issue. Rest assured, I'd be happy to give you a hand with this and show you how to resend the original invoice.

First, it's important we address why invoices bounce in QBO. Here are two of the most common reasons: 

• because the email address was entered incorrectly
• there was a temporary issue with the recipients email server

Now that you know this info, I suggest clearing cache and cookies on your browser. Doing this helps by fixing most issues the site may be having. Here's an article which shows you how to do that: Clear Cache and Cookies. 

Here's how you can resend the invoice to your customer. 

1. Click on the Sales tab.
2. Click on the Invoices tab.
3. Look for the invoice you want to re-send, click the down arrow beside Print. On the menu that will appear, select Send.

Give this a try and if you get stuck, don't hesitate to reach back or contact our support team using this link.