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HP1555
October 13, 2023
Question

Enterprise 2024 glitch

  • October 13, 2023
  • 2 replies
  • 0 views

Our company recently had to upgrade to version 2024 since many of our users were unable to login to version 2023.

there is a major glitch with the 2024.  We use the manufacturing platform.

All our users cannot perform a search in our items.  It will crash every time we try a simple search.  It was never like this before.  We have thousands of items and without the search it is impossible to do our daily task.  Accounting dept cannot create a backup to one of our company file. Maybe due to a larger file.  Currency exchange does not work as well.  We called and they said they are in touch with the company that created the software?  What?  We cannot revert to 2023 since our company file was converted over.  It has been over 1 week and with daily inputs we cannot go back a week ago.  How can they launch without fully vetting the update. We are now just waiting for more info on the fix.  

2 replies

Fiat Lux - ASIA
Fiat Lux - ASIA
October 13, 2023

Accounting dept cannot create a backup to one of our company file. Maybe due to a larger file.

 

How big is your file size? Try running the Verify/Rebuild Data utility. As you may have known, no Condense Data utility available for QB Desktop Canadian version. You may consider to purchase a 3rd party file repair and/or file condense service.

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HP1555Author
October 15, 2023

It’s not the file. It’s the 2024 software. The search feature does not work at all in items.  We have two company files. One smaller than the other. Both don’t work and from all desktops.  QuickBooks checked and confirm it’s not our data files.  We are stuck 

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JamesM4
October 16, 2023

Hello HP1555. Thanks for getting back to us. I'd like to make sure we're both on the same page. Have you been able to get in touch with our support team outside of the Community? 

A
Amanda-B
October 13, 2023

Hello HP1555,

 

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

 

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to guide you back on track. You can reach them by clicking on this link.

 

If you have any other questions, feel free to reach back out to us.

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