First payroll didn’t go through even though bank took money out of my account and note says would be processed end of day thursday

Hello randy25,

It's great to hear that you're using one of QuickBooks Online's Payroll services to make sure your employees get paid. The option to use Direct Deposit can be a great time saver, but I can see how this situation would be cause for concern and I want to make sure you get to the bottom of this.

For these situations, getting in touch with an agent directly is important so someone can verify your account details privately and securely while also checking our back-end tools to learn more about what's happened. The community is great for a broader range of support, but when it comes to account-specific things like this, we need to take a closer look.

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