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L
Lincolnel
March 15, 2022
Question

Fix receipt snap centering.

  • March 15, 2022
  • 1 reply
  • 0 views
When I go to take a picture of my receipt it will center but as soon as I click capture it will only capture the right edge on the receipt barely showing the far edge numbers. I have reset, restarted, deleted cache, deleted quickbooks all together. Doesn't matter the background. Just about over and done with quickbooks all together. Took 20 min for one receipt. I have 100 left. At this point a waste of money. And don't tell me to take pictures then upload. The point of the app is to work as intended or why have it at all.

1 reply

J
JamesM4
March 15, 2022

Hi Lincolnel,

 

Welcome to the Community. It's important you're able to use the program the way it was designed. Don't worry, I'll be happy to help you get back on track with your work. QuickBooks is designed to help you so you can continue to manage your work with peace of mind. 

 

I appreciate you doing the troubleshooting on your end. At this point, I see you benefiting more by contacting our support team so they can share your screen and help get to the bottom of this ASAP. Here's how you can get in touch:

 

  • Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. 
  • Social Media: Facebook, Twitter, and Instagram.

 

Let me know how you make out. I'll be a message away.

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