Skip to main content
nighthawkservice
September 25, 2024
Question

For some reasonn i had some invoices that I've been waiting to get paid have disappeared with out a trace of them and there is not even any of my drafts invoices.

  • September 25, 2024
  • 1 reply
  • 0 views
Original commenter did not share additional details

1 reply

September 25, 2024

Hello nighthawkservice,

 

Thanks for reaching out to us here.  Missing invoices can have a negative impact on your day.  QuickBooks Online provides the option to review all activity within your books.  To see if the invoices have been edited, or deleted, follow these steps;

 

1. Go to your Settings ⚙, and open Audit log under Tools

2. Select a Date range 

 

Another possible cause possible for missing invoices could be due to browsing data.  Temporary files can cause unexpected behavior.  Here's how to clear cache on your browser. 

 

Should you require additional assistance, please don't hesitate to contact us.  It would be our pleasure to work with you in real time, and review the issue in more depth from our end.

 

Feel free to reach back out with other questions.  We'd be glad to assist!