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March 13, 2024
Question

Has anyone else’s snap receipt widget disappeared ?.

  • March 13, 2024
  • 1 reply
  • 0 views
It was there last week now it’s gone and I work off my phone so it’s super annoying

1 reply

March 13, 2024

Hello thehorselimo,

 

Welcome to Community!  The QuickBooks Online mobile app is a great way to complete your daily bookkeeping tasks while on the go.  I would be happy to help you resolve the absent snap receipt feature, so you can complete your QuickBooks goals without delay!

Apps often keep cache to improve your experience while performing tasks.  However, it can cause some unexpected behavior, if it's not cleared on a regular basis.  Another possible cause would be that the app isn't up to date.  I suggest performing some troubleshooting steps to fix these issues.

Let's start by refreshing the data within the app. This refreshes the application to remove the older cache that can cause unexpected behavior.  If the issue persists, I recommend uninstalling and then reinstall the mobile app. 

 

If you have any other questions, feel free to reach out.  We would be glad to assist!