Has anyone had difficulty using receipt snap on the mobile QBO app?

Hi helen54,

Welcome to Community!  Having the ability to upload your receipts is a great time saver for creating your bills and expenses.  When Receipt Snap on the QuickBooks Online mobile app isn't functioning as it should, I recommend clearing the app data on your device.  I'd be glad to show you how! 

Follow these steps for Android:

1. Select Settings from More Options

2. Tap Refresh Data

3. Hit Yes

For iOS:

1. Go to the Menu ☰, tap Help & Feedback

2. Choose Refresh Data

3. Hit Refresh

If Receipt Snap is still not working for you, I suggest uninstalling and reinstalling the mobile app to ensure you're using the latest version.

Should you have any other questions, please reach back out.  We'd be happy to help!