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December 9, 2021
Question

Has this Case:1572683513 ROE [ ref:_00Di0Xs0j._5003j1vVb1H:ref ] been resolved? It's been over a week and haven't heard anything?

  • December 9, 2021
  • 1 reply
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1 reply

December 10, 2021

Hi cnd.excavating,

 

Thanks for reaching out to Community.  Having the access you require for printing payroll forms is essential to ensure your employee receives the associated benefits in a timely fashion.  QuickBooks Online is currently experiencing unexpected behavior regarding the ROE function.  Our Development Team is currently investigating the issue in order to get this resolved as soon as possible.  We don't have an ETA for the fix, however, in the interim, you can file it on the CRA website and print it from there.  

 

In addition, if you'd like to be notified when the issue's been resolved, please contact us so we can gather the necessary information and email you when this function is up and running, without further complication.  I hope this helps!

 

Please feel free to reach back out if you have any other questions.  We'd be glad to assist!