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May 12, 2020
Question

Have anyone noticed that, in mobile app, it saves the invoice but don't give further option to send or print now?

  • May 12, 2020
  • 1 reply
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1 reply

AddieC
May 12, 2020

Hello,

 

Sending and printing your invoices is an integral part of staying organized with your business bookkeeping. It's great that you're taking advantage of the flexibility of a cloud-based program by using the mobile app for QBO. I want to make sure you're able to send or print your invoices as per usual.

 

Try clearing your app's cache to remove any stored files that may be causing bugs or latency issues. To do this, you'll have to navigate through your phone's security settings. Typically this will be found in a generic "Apps" section of your phone settings. 

 

If you've cleared the cache and you're still noticing that your information isn't updating, try uninstalling and reinstalling the app on your phone. This may re-trigger certain updates that may not have been properly installed. 

If you're still having issues, I'd recommend reaching out to our tech support team for further assistance.

 

Have a great day.