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jastolfi
August 9, 2019
Solved

Having successfully signed up for payments, I have been informed of the following, "You have waived the right to receive pre-notification of the amount of the PAD and agr

  • August 9, 2019
  • 1 reply
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Original commenter did not share additional details
Best answer by LauraAB

Great, that is helpful, and thank you for working with Penny on this.

 

I am still unable to find where in the system I can turn on pre-notification.  Do I need to request this in writing to the same address as cancelling PAD Authorization?


We have had reports of errors in community lately, and this may be among those errors. I'll pass on this information to my team to let them know that this has happened. I've done some digging to try to find the post myself, but I'm unable to find it. From your screenshot though, I'm able to see the US flag in the black bar at the top of the screen, which signifies the regional community you're using at a given time. This is why I say it looks like that post ended up in the US community. Looking at our conversation on this post, for instance, you should see the Canadian flag in the black bar at the top.

 

I'm glad to hear that Penny and I have been able to offer you clarity when it comes to the Merchant Agreement and the pre-authorized debits. When it comes to getting pre-notification, reaching out to that address, as outlined in Section 10, will turn that on, so to speak. There isn't somewhere in the system to toggle this as you're essentially making an amendment to the Merchant Agreement. Afterward, you should receive a reply about what your use of Payments will look like.

 

Let me know if you need anything else!

1 reply

L
LauraAB
August 9, 2019

Hi jastolfi,

 

Thanks for reaching out about this. It's awesome to hear that you're taking advantage of Intuit's Payments program to accept credit card payments from your customers right through QuickBooks Online's invoices. I'll do what I can to help you with this message you received.

 

It sounds like the email you've received is paraphrasing Section 10 of the Merchant Agreement which states, "Merchant hereby waives the right to receive any notice, written or otherwise from Intuit of the amount to be debited to the Bank Account and the date(s) on which such debits are to be processed, as well as notice of any and all future changes to amounts or payment dates." This is in reference to fees associated with using this service and as well as a few other items. I encourage you to read the rest of Section 10 and the Merchant Agreement to learn more. To do so, simply click where I linked Merchant Agreement above.

 

I hope that helps! Have a great weekend.

J
jastolfiAuthor
August 11, 2019

Hello LauraAB, thank you for the prompt response.

 

I'm not sure what happened to my follow-up comment to this inquiry that elaborates on the truncated message you've responded, but I can't seem to find it here anymore. 

 

The whole message is, "You have waived the right to receive pre-notification of the amount of the PAD and agreed that you do not require advance notice of the amount of PADs before the debit is processed. "

 

My question is actually two-fold; I was asking where this option was available to declare when I signed up, and where do I toggle it.  Thank you for providing direction on learning the 'what' it is.

 

I spent an hour with no less than 5 support staffs at Quickbooks, who still seem to be stumped.

 

L
LauraAB
August 12, 2019

I'm happy to help, jastolfi. I appreciate you clarifying the full message you got in the email. I know it's important to have a full understanding of the process and what you've signed up for. I'll look into this for you and let you know as soon as I have more information.

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