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cmillett
November 26, 2021
Question

Hello i noticed on one or two invoices , my mark up are not showing. anyone knows why? i always do the same thing for every invoices

  • November 26, 2021
  • 3 replies
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3 replies

Trish_T
November 26, 2021

Hi cmillett,

 

I'm happy to see you reaching out to Community for suggestions to have the markup on your invoices, as you've  been doing up until recently.  This is one of the many exceptional features offered in QuickBooks Online.  I'd be happy to assist!

 

If you haven't done any troubleshooting as of yet, please log out of your account and clear the cache on your browser.  Then log into your QuickBooks account using a private or incognito browser to see if you have the same result.  If the issue persists, follow these steps:

 

1. Click on the Gear in the top right and open Account and Settings

2. Select Expenses

3. Hit the Edit ✎ to the right of Bills and Expenses 

4. Check to make sure your preferences are on

5. Hit Save when done

 

If you've already billed a customer for an expense you can add it to the customer invoice.  Here's how:

 

1. Open + New and select Invoice

2. Use the Customer ▼ dropdown menu, to select the customer you've created a billable expense for. This opens the Add to invoice window

3. Hit Add on the billable expense 

4.Save and close when done

 

If you need to enter the billable expense, go to:

 

1. + New and choose the transaction you want to create (Bill, Expense, or Check)

2.  Enter the Payee

3. In the Category column, choose the expense account for transaction

4. Add the description and amount of the expense, then select the Billable checkbox

5. In the Customer column, choose your customer to bill for the expense

6. Make sure the markup % is correct, then select the Tax checkbox or choose a tax agency if you want to charge tax

7. When complete, hit Save and close

 

If you require additional assistance or have any other questions, don't hesitate to reach back out.  We're here for you!

 

 

 

 

 

 

cmillettAuthor
November 30, 2021

hi 

thank you for the reply. i always enter the billable expenses this way by checking the mark up and customer. 

once i start the invoice i add the expense and the mark up  usually shows on a different line . But, on this specific invoice , the mark up is not showing... mystery. 

all my other invoices are fine .

would this be a glitch....

 

Trish_T
November 30, 2021

Hi cmillett,

 

Thanks for reaching back out on this thread.  I appreciate the additional information you've provided and with further research, I've found this type of behavior has been noted in the past.  QuickBooks Online has different options available in your company settings as well as within specific features you may be working in.  I'd be happy to share my findings!

 

Initially, I do recommend clearing cache on your browser as the first course of action when situations like this arise.  I also suggest opening your QuickBooks Online account in a private or incognito window to see if the issue persists.  You may also want to try other browsers such as Safari, Firefox, Edge or Google Chrome.

 

In addition, I've found that making a small change in your company settings will resolve the issue and your mark up will appear on your invoice.  Here's what to do:

 

1. Click on the Gear Icon and select Account and Settings
2. Open the Sales tab
3. Under Products and Services, turn on the setting to Track quantity and price/rate

4. When finished, hit Done

Note:  You'll need to recreate the invoice to have the information updated.  It won't be applied to the current invoice.

 

Please reach back out if you have any other questions.  We'd be glad to help!

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