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December 6, 2022
Question

Hi why do my invoices (for my client) keep saying "overdue" even after ive tried to record the pay method?? ..they keep saying overdue . its frustrating.

  • December 6, 2022
  • 1 reply
  • 0 views
Ill send an invoice, get the money from client, record as "direct debit " and invoice will not change from "unpaid to paid"  even after.i recorded payment

1 reply

Jen_D
December 6, 2022

Thank you for reaching out to the QuickBooks Community, Daniela.

 

I want to help you resolve this overdue alert for your paid invoices. For this, we need to verify if the payment is linked properly to the invoice. The system usually prompts this alert if the invoice still has an open balance. Correctly applied payments should offset the invoice balance in the account receivable so it doesn't show any alerts.

 

To check if the payment is applied correctly, follow the steps below:

 

  1. Find the invoice in Sales > Invoices.
  2. Click the invoice and choose Edit invoice.
  3. Click the payment link below the Payment Status. Click the date of the payment.
  4. Toggle the payment by removing and adding the check mark beside the payment. 
  5. After that, save the entry and see if it removes the alert.

 

You can run the Transaction List by Customer or Invoices or Received Payments report to view if your payment is applied. Here's how:

 

  1. Go to the Report tab and use the search engine to type the Transaction List by Customer or Invoices and Received Payments.
  2. Select the Customize report button.
  3. Add the reporting date under Report period and additional information if necessary.
  4. Once completed, select OK again.

 

Also, I've attached a couple of articles here for the detailed steps of recording invoice payments:

 

 

I will be looking forward to your response. Simply respond below. The Community and I will be here to help you. Until then, take care.