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September 17, 2023
Question

How can I correct income duplicated through a/r invoice and imported bank transaction?

  • September 17, 2023
  • 1 reply
  • 0 views
accounts receivable invoices showing up as deposits to bank and income also being recorded when bank transactions are downloaded

1 reply

September 18, 2023

Hi there, 

 

Welcome to the QuickBooks Community. It's important you're able to get the resolution you need so you can continue to manage your work with peace of mind. I'll be glad to steer you in the right direction from here.

 

In order to get the resolution you need in a timely manner, I see you benefiting more by contacting our support team outside of the Community. A specialist will be able to share your screen and have a visual reference to what's happening on the account so your books remain accurate. Here are our contact details below: 

 

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