How can I get the credits to appear on the printed receipt when receiving payments?

In QuickBooks Online (QBO), there are other methods to print documents that provide payment details and associated credits, matt269.

Printing a receipt will only provide the information documented for the payment received for goods or services.

To create and print a statement, here's how:

1. Click on +New and then Statement

2. Select the Statement type using the dropdown menu

3. Choose the Customer balance status, the Start date, and the End date

4. Tick the box beside the customer.

5. Select Print or Preview at the bottom of the page.

6. Hit Print and close.

For more information, refer to this material: Create and Send Customer Statements in QuickBooks Online.

Alternatively, you can also generate Invoices and Received Payments report. Please see the steps below:

1. Navigate to the Report menu.
2. Enter Invoices and Received Payments in the search field.
   
3. Click the Print icon.
4. Hit Print.

Additionally, here's an article that'll guide you in managing outstanding balances: Manage Outstanding Balances for Customers and Suppliers in QuickBooks Online.

The QuickBooks Community forum is readily available for guidance and support. If you have further questions about printing receipts, feel free to share them in the comments below.