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July 29, 2021
Question

How can I remove the "pay invoice" link from the recurring invoice email?

  • July 29, 2021
  • 1 reply
  • 0 views
recurring invoices automatically go to customers via emails when the contract is up for renewal. attached to the email is a link to make a payment. the link does not work. customers get frustrated.

1 reply

carolineambrozio
July 29, 2021

Hi @info1673,

 

Welcome to QuickBooks Community!

 

I'd be glad to show you how to deactivate the Pay Now function on QuickBooks Online. 

 

  1. Gear Icon
  2. Account & Settings
  3. Sales tab
  4. scroll to the bottom click the pencil in the online delivery section
  5. click the drop down and change from Online Invoice to Plain text
  6. click Save

The option will no longer be available on the invoice or in the create invoice screen.

Plain text will Not have the option to pay invoice 

Online Invoice Will have the option to pay invoice

 

If you have any questions feel free to reach back out. I'm here to help.