How do I change customer name and address on a paid invoice, and have it show up correctly when I send it to their email?

Hi kris-bearachplum,

Welcome to the Community and thanks for reaching out today! It's important that we find a solution to successfully send your invoices with the correct customer info. I'd be happy to provide some information.

If the invoice is already paid, you can still update the customer’s information on the invoice. However, keep in mind that the original paid invoice will not change retrospectively. The updated information will only apply to future invoices or statements.

Here’s what you can do:

Update Customer Information:

• Follow the steps mentioned earlier to update the customer’s name and address in your QuickBooks Online account.
• This ensures that any new invoices you create for this customer will reflect the correct details.

Resend Future Invoices:

• For any future transactions, the corrected information will automatically appear on the invoices.
• When you create a new invoice for this customer, it will include the updated address and company name.

Communication with the Customer:

• If the customer needs a copy of the updated invoice, you can create a new one with the correct details and send it to them.
• You can also provide an explanation to the customer about the change and assure them that their payment was correctly received.

If you have any other questions, feel free to reply below. I'm here to help.