How do I enter a payment received via cheque when the cheque also contains expense fees on it? I cannot add expenses on the invoice and the bank deposit does not match.

Hello usersandrabermanac,

This is a great question, and I can absolutely see how this sort of transaction would be tricky to enter in QuickBooks Online. There are a few variables to consider when working with this kind of transaction, and I want to make sure you have the right steps for sorting this out. I'll point you in the right direction.

With more details about the transactions in question, I'm confident we can get you back on track. The variables I'm referring to are about how the transactions are recorded in your books, what kinds of fees you're dealing with, and what steps you've taken so far. Your situation may call for something as simple as manually adding the fees you're talking about to the invoice so that the payment matches the amount. This article goes over steps you can consider for that: Add service fees manually to invoices

If that doesn't quite fit your situation, I recommend connecting with a member of the QuickBooks Online support team outside of this Community forum. This will give us the chance to go over your situation with you in detail so that we can get you on the right path for figuring this out. There are a few ways to reach us.

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat. Support is available from Monday to Friday between 9 a.m. and 8 p.m. ET.

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