How do I find an invoice that has been created, and paid, but the invoice number has been skipped as if it never existed?

Hi jimrillie,

Thanks for reaching out here.  Welcome back!  QuickBooks Online has the features you need to easily locate your forms.  I'll be happy to point you in the right direction so you can get back to what you love!

Based on the information you've provided, I suggest taking a look at the audit log to ensure the item hasn't been marked as 'void' or deleted.  Go to > Settings ⚙ > Audit log > set the Date range > review the list.  If the item has been deleted, you'll need to recreate it.  Keep in mind that if the item has been included in a previous reconciliation you'll also need to mark it as reconciled to keep your account balanced.  Here's how;

Create the invoice;

1. Click on +New from the left menu and select Invoice

2. Recreate the invoice and ensure the correct Date is applied

3. Hit Save and close

Receive Payment;

1. Open +New and then choose Receive payment

3. Enter the Customer name, Payment method, Payment date, Deposit to

4. Checkmark the box to the left of the associated invoice

5. Hit Save and close

Reconcile the transaction;

1. From Settings ⚙ in the top right, select Chart of accounts

2. Locate the account in the list and open Account history in the Action column

3. Find the transaction and click on it to open it

4. Enter an 'R' in the box beside the Deposit amount

5. Hit Save

Here's another way to locate an invoice, it it hasn't been deleted;

1. Open +New and then Invoice

2. Click on the Timer icon in the top left (looks like a clock, beside the invoice number)

3. Scroll down an click on View more

4. Review the list for the invoice and click on it to open it and make any changes as you see necessary.

Feel free to let us know if this has been solved.  Your success is important and we're always pleased to help!